When things don’t go according to plan, a cancelled flight, a volcanic eruption shutting down airports or a war breaks out, travel advisors drop everything to jump into action. Here are two examples, where thanks to their expertise, attention to detail, contacts and creativity, travel advisors saved the day for their travelers.
Whisked From a War Zone
One agent was leading a group of 58 church members on a private Global coach tour through Israel when the October 7th attack from Gaza occurred. While visiting Mt. Scopus, bomb sirens went off, and they were told to sit on the ground. After about 10 minutes, they returned to their hotels to await news. That evening, Globus officially cancelled the remainder of the tour, and they were in evacuation mode. The agent worked with Globus to successfully get all 58 members to Jordan. Once in Jordan, she secured flights to the U.S. for the entire group.
Averting Honeymoon Heartache
A young couple was enroute to the Caribbean for a Sandals Resort honeymoon when the agent learned the destination resort had closed due to a hurricane warning. While the couple was flying to Miami, the agent worked with Sandals to rebook them at another Sandals resort. As soon as the couple landed in Miami, she advised them of the change to their connecting flight and the move to a different Sandals resort. Ultimately, the travel agent’s proactiveness ensured a seamless transition for this couple.
Comments